Get in Touch

Have questions or feedback? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Email Us

For general inquiries and support

help@toolsonline.com

Response Time

We typically respond within 24-48 hours during business days

Privacy Protected

Your information is secure and will never be shared with third parties

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Weekend: Limited support

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, we prioritize responses and typically reply within a few hours.

Do you provide phone support?

Currently, we provide support exclusively through email and our contact form. This allows us to better document issues and provide detailed solutions to our users.

Can I suggest new features?

Absolutely! We love hearing from our users. Select "Feature Request" as your subject and tell us what you'd like to see. We review all suggestions and prioritize based on user demand.

What information should I include for bug reports?

Please include: your browser type and version, operating system, steps to reproduce the issue, and any error messages you encountered. Screenshots are also very helpful!

Is my contact information kept private?

Yes! Your contact information is completely confidential and will never be shared with third parties. We only use it to respond to your inquiry. See our Privacy Policy for more details.